WELCOME
A seasoned professional with experience as a Business Analyst, Information Architect, Project Manager, and UX Designer, driven by a passion for problem-solving and transforming innovative ideas into impactful solutions.
I’ll guide you through my thoughtful approach to crafting exceptional user experience solutions, ensuring every detail aligns with the client’s vision and goals.
MY BACKGROUND
How I Got Here
I have a diverse professional background spanning various industries and roles, showcasing my adaptability and expertise in driving impactful initiatives. I am a professionally trained UX designer and business analyst with a passion for leading design and functional solutions. Received my Bachelor of Science in Management Information Systems and Master of Science in Human-Computer Interaction from DePaul University.
BODY OF WORK
Putting The End User First
In a rapidly changing global economy, dynamic environments and ever so-changing business priorities, the focus on the end user can get set aside. I am committed to putting the end user first while achieving success for the company.
INFORMATION ARCHITECTURE
Information architecture is the act of organizing information, which involves creating methods and systems for organizing information to enhance both front-end and back-end experiences. Examples of deliverables include controlled vocabularies, taxonomies, thesauri, and ontologies. It aids in supporting findability and discoverability, involving research, data cleaning, and understanding stakeholders and platforms.
PLANNING
Frequently, companies have the pressure to meet tight deadlines and try to solve every customer's problems. However, due to limited resources, time and money, it is an almost impossible goal.
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Careful planning and prioritization are essential for IT business units. Agile methodologies, including setting expectations, such as Most Viable Product (MVP), are some examples that help achieve success and meet tight deadlines.
ANALYSIS / DESIGN
More "Analysis" is needed in the Design phase. Usability testing, customer interviewing, surveys, and prototypes can serve as ways to provide analysis to support new design ideas.
CUSTOMER FEEDBACK
Customer feedback can be provided in many ways, shapes or forms. Group interviews, one-on-one interviews, surveys, and customer support feedback are some ways I have gathered customer feedback.
ANALYSIS / INVESTIGATION
In a sea of usability problems and negative user feedback, you have to dig for the source of the problem before you can find the solution.
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Problem solving, or as I call it getting into "The Knitty Gritty", can be a daunting task. Troubleshooting, reviewing customer feedback, talking directly to the user, brainstorming with peers, and searching through historical records may help identify the source of the problem.
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These methods can also help bridge the gap between the user and system and help identify areas of improvement. Ultimately, this leads to new solution designs and enhancements to the system.
FEEDBACK / MOVE FORWARD
As they say, "Don't let perfect, be the enemy of good." You can't please everyone, so when you think you're design is not good enough. Let me someone else be the judge.
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During the early stages of the design phase, set aside time to share your designs with the key stakeholders involved in this project. The goal is to get valuable feedback from those that have a vested interest in the success of the design.